Every year, during tax season, hundreds of Ukrainians visit their public libraries to find assistance in completing and submitting their tax forms online. Councilmen around Ukraine have recognized that is necessary to simplify the existing tax filing process to increase revenue and improved compliance. In April 2013, the Mala Vyska Raion Library and the State Tax Administration of Kirovohrad partnered on the innovative initiative “Filing Tax Reports without Borders.”
More than 20 tax administration officials, local businessmen, and librarians participated in a meeting to discuss the best approach to rollout a tax awareness campaign and promote the new e-filing services at the library. Other neighboring villages had the opportunity to participate via Skype and provide their feedback into the strategy.
Tetyana Malashenko, director of the local library, introduced the participants to the different type of information support that they library can provide to the businessmen. The Tax Administration Service provided demonstrations of the new e-filing software that they installed at the library and provided an introduction to additional e-services available at the library. Additionally, the initiative had the support of council officials, who saw it as an effective tool to improve the quality of taxpayer services in the region.
“Now all 400 local entrepreneurs who have e‑signature can go paperless and file taxes online. Today, e-signature is a must for developing businesses. Any business person can obtain one from the tax administration easily and absolutely for free”, said a representative of the Tax Administration Services. “We hope to extend this service to all patrons in the regions and help them submit their taxes online,” mentioned Tetyana Malashenko.